Refund and Cancellation Policy

1. How to cancel

Write to info@rpasolution.com from the account holder's email, naming the business and the locations you want to cancel. We will confirm the cancellation in writing.

Cancellation takes effect at the end of the period already paid: until then you keep full access, and no further period is charged.

2. Payments that are not refunded

• Monthly plan: the current month is not refunded, in whole or in part.
• Annual plan: the year is prepaid at a reduced rate and is not refunded if you cancel before it ends; the Service stays active until the end of the paid year.
• Variable plan: billed on the previous month's sales; the last invoice covers sales up to the cancellation date.
• Setup fee: not refunded once implementation has started (configuration, data loading or training).
• Usage charges (SMS, WhatsApp and similar): not refunded once the messages are sent.

3. When we do refund

We return the corresponding amount when:

• We charged you in error or an amount different from what was agreed.
• A charge was duplicated.
• You were charged for a period after a cancellation we had already confirmed.
• We could not start implementation for reasons attributable to FlowPOS.
• Guatemala's Consumer and User Protection Law (Decree 006-2003) or other applicable law gives you a right to a refund. This policy never limits those rights.

4. How to request a refund

Write to info@rpasolution.com within 30 days of the charge, with the invoice number and the reason. We reply within 5 business days.

Approved refunds go back to the same payment method within 10 business days, plus however long your bank takes to credit it, and are documented with the corresponding FEL credit note.

Please contact us before disputing a charge with your bank: settling it directly is usually faster.

5. Your data after cancelling

Your data remains yours. After cancelling you can request an export of sales, products and customers. We keep what tax and commercial law requires us to keep and delete the rest under the Privacy Policy.

• Privacy Policy